概要

I am an enthusiastic smart working individual seeking a challenging position in a reputable organization where I can utilize my professional capabilities and get opportunities for professional growth and development.

工作经历

公司标识
Assistant Customer Service Incharge.
Dynasty Distributions
Sep 2013 - Oct 2017 | Karachi, Pakistan

RESPONSIBILITIES
Maintain an effective service system in customer Service centre regularly to ensure efficient working throughout working hours.
Maintain inventory of spare parts for service center.
Helping to develop a customer service policy for an entire organization.
Managing a team of customer services staff.
Handling face-to-face enquiries from customers.
TYPICAL WORK ACTIVITIES
Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or any major incidents
Developing customer service procedures, policies and standards for your organization or department.
Meeting with other managers to discuss possible improvements to customer service.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Learning about your organization's products or services and keeping up to date with changes.

学历

Institute of Business & Technology - BIZTEK
学士, 工商管理学士学位, Bachelors in marketing and advertising‎
Marketing
CGPA 3.5/4
2017
Govt college of Technology
大专, DAE‎
instrumentation
Completed
2012
jinnah public school
大学入学/0级, , SSC‎
Science
等级 A
2007

技能

初学者 Adept Problem-solving
初学者 Administrative Management 
初学者 Communication Skills
熟练 Conservation Awareness
初学者 Customer Acquisition Skills
初学者 Customer Interaction Management
熟练 Excellence Standard
初学者 Excellent Communication Skills
初学者 Manage Client Relationships
熟练 Record Keeping
熟练 Relations Management
熟练 RESTful APIs
熟练 Team Co-ordination
中级 Technical Literacy
初学者 Technical Recruitment
中级 Time Management Skills

语言

初学者 法语
中级 信德语
熟练 乌尔都语
中级 英语